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Read Amazon's full memo announcing the decision to shutter Amazon Care It had planned to expand to more than 20 new cities this year, including San Francisco, Miami, Chicago, and New York, though those locations were subject to change depending on customer needs, Amazon said at the time. Insider reported in February 2022 that Amazon Care's full service was available in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, the company told Insider at the time. It's seen slow progress and has struggled to solidify deals with health plans, Insider reported last summer.Ī recent report from the Washington Post found that while Amazon Care was popular with employees, in a rush to scale up services providers faced staffing issues and some were left without the resources needed to properly treat patients. It started out as a service for Amazon employees before it began striking deals to deliver care to workers at other big companies, including the hotel chain Hilton, device-maker Silicon Labs, and staffing company TrueBlue.Ĭompanies pay Amazon monthly fees for employees to be able to use an app manned by care teams. The announcement comes after Amazon unveiled plans in July to buy the primary-care upstart One Medical for $3.9 billion. The deal would give Amazon more than 200 clinics, 790,000 patients, and 8,500 employer clients.Īmazon Care offers a mix of virtual and in-person care. "Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn't going to work long-term." "This decision wasn't made lightly and only became clear after many months of careful consideration," the memo states. The memo was first reported by Fierce Healthcare on Wednesday afternoon. In a memo sent to employees on Wednesday, and shared with Insider by Amazon, Neil Lindsay, who heads up health services at Amazon, said the tech giant will no longer offer Amazon Care after December 31. Read the full internal memo from Amazon exec Neil Lindsay announcing the decision.Īmazon is shutting down its primary-care service just a year and a half after the tech giant announced plans to expand it to additional companies nationwide, and just three years after the service was publicly debuted.The decision comes just a month after Amazon unveiled plans to buy primary-care upstart One Medical.Amazon is shutting down Amazon Care, its ambitious primary-care service, by the end of 2022.
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